Before I start, I will add a disclaimer that I think that Pokerstars genuinley has one of the best Customer Service departments in poker and they are second to none for their SNGs and MTTs. That said I feel like they have royally shafted me up the arse this week.
A few months ago someone managed to hack my account, fortuntaley there was nowt in it as I dont play on Stars anymore and havent for about a year. Netherless they managed to make a deposit with a stolen credit card and christ knows what thet did with the money. Pokerstars security set me up with a 2nd secure password and I thought that was it. This week I get an email saying that the credit card company that the deposit was made from made a 'chargeback' when the Stars tranasaction was deemed fraudulent.
Now stars are telling me I owe them $400, because I was responsible for the activity on my account. After many many emails arguing the toss, they simply said that it wasnt their fault and they cant take liability for everything that happens on their customers accounts. I completely agree with this in cases where someone hacks the account and chip dumps the funds, but I have to say bollocks in my case.
The fact of the matter is that Stars allowed a credit card, not in my name and not registered to my address, to deposit into my account. Even some truly archaic poker rooms like Pacific Poker dont allow this automatically so for a market leader like stars to is totally unacceptable. They have been suprisingly stubborn about this, showed little understanding and dont seem to want to retain a customer who was raking about $3000 a month back when he was an SNG donkey.
I'll probably end up paying it at some point, its only $400, but thankfully the cash games are really good on VC Poker at the moment and the HU games on Full Tilt too. Plus they both give rakeback/loyalty bonuses, so thanks Mr Pokerstars but screw you.
Elsewhere, this made me laugh a little bit too hard. All you poker pros and journos will get what I mean: