tag:blogger.com,1999:blog-158278656076727778.post4177429849737736311..comments2024-01-08T05:22:57.901-08:00Comments on Barry Carter Poker: Full Tilts Downfall Was Their Customer Service?Anonymoushttp://www.blogger.com/profile/18109801813980120376noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-158278656076727778.post-56302417105080996152011-07-07T06:09:59.267-07:002011-07-07T06:09:59.267-07:00I disagree totally with anonymous regarding custom...I disagree totally with anonymous regarding customer service, I work for the biggest telecommunications company in the UK and they are passionate about customer service and turning "customers into fans" however people still get poor customer service from time to time sometimes due to misunderstandings but most of the time its individuals who couldnt care less, I once had appaling c/s from my own company and it was down to an individual not the company. <br /><br />Customer service in the poker industry is notorious and I have my own list of under achievers who I now won't touch with a barge pole no matter how good there current promotions are and fwiw Pokerstars are far and away the best I've dealt with.Neil Clarkehttps://www.blogger.com/profile/12059338077111718877noreply@blogger.comtag:blogger.com,1999:blog-158278656076727778.post-88899945222622136052011-07-05T10:06:13.924-07:002011-07-05T10:06:13.924-07:00Not disagreeing with that at all, not once have I ...Not disagreeing with that at all, not once have I sited any lower level employees and reps. This is entirely aimed at the people in charge and their attitude towards their customers, I don't think my post implies otherwise.Anonymoushttps://www.blogger.com/profile/18109801813980120376noreply@blogger.comtag:blogger.com,1999:blog-158278656076727778.post-56363751156825257272011-07-05T10:03:13.296-07:002011-07-05T10:03:13.296-07:00Customer Service reps are just doing what they can...Customer Service reps are just doing what they can with the resources the upper management provides for them. If you have bad customer service, its because the upper management has #1 over-worked/under-staffed them, #2 didn't train them well enough #3 didn't provide the tools/information they needed to do their job. <br /><br />Be careful about blaming low-level employees when this was obviously a miss-management of finances and resources.Anonymousnoreply@blogger.com